Portfolio – MorrieSwart

Discovery & Strategy | Generative AI | UX Case Studies

BEEpro Verification Portal

Transforming a Manual Compliance Process into a Scalable Digital Experience

Overview

BEEpro is a web-based platform designed to streamline the BBBEE verification process for consultants and organisations.

My Role: Lead UX/UI Designer
Duration: 9 months
Team: 7 (Dev, QA, SM, PM, PO and UX)

Impact:

Reduced verification time from days to minutes
Improved accuracy through automated scorecard generation
Enabled teams to scale operations without increasing headcount

Client

EmpowerLogic
Project: BEEpro

Tools

The Challenge

BBBEE verification was a highly manual and time-intensive process, relying heavily on spreadsheets, email communication, and fragmented tools. This led to:

Frequent human errors in scorecard calculations
Limited visibility across stakeholders
Slow turnaround times, often taking days per verification
Poor scalability, requiring more staff as the workload increased

Users, primarily verification consultants, struggled to manage complex compliance requirements efficiently while maintaining accuracy.

My Approach

To understand the problem space and design an effective solution, I led a structured UX process focused on aligning user needs with regulatory requirements.

1. Stakeholder & User Workshops

I facilitated workshops with verification consultants and business stakeholders to:

Map out the current verification process
Identify pain points and inefficiencies
Understand compliance constraints and requirements

2. Journey Mapping

I translated insights into end-to-end journey maps, highlighting:

Bottlenecks in the workflow
Repetitive manual tasks
Opportunities for automation and simplification

3. Rapid Prototyping & Iteration

I developed low- and high-fidelity prototypes to:

Validate ideas quickly with users
Iterate on workflow simplification
Ensure alignment between user needs and compliance logic

Key UX Decisions

This project’s impact came from a few critical design decisions:

Automated Scorecard Generation
Replaced manual calculations with system-driven logic to reduce errors and ensure compliance consistency
Structured Workflow Design
Guided users through a clear, step-by-step process aligned with verification requirements
Centralised Dashboard
Provided real-time visibility into verification progress, improving stakeholder alignment
Simplified Data Input
Reduced cognitive load by breaking complex forms into manageable, intuitive steps

To accelerate decision-making and keep stakeholders aligned, I also used Figma’s AI Assistant to generate early-stage prototypes. This allowed the team to visualise interface concepts in real time, gather stakeholder feedback faster, and give the development team early clarity on component behaviours, helping us iterate quickly and reduce rework during build.

View AI Prototype

The Solution

I designed a self-service web platform that streamlines and guides BBBEE verification.

Key features include:

Automated compliance scorecards
Step-by-step verification workflows
Centralised dashboards for tracking and reporting
Reduced reliance on manual tools like spreadsheets

The platform enables users to complete complex verification tasks more efficiently while maintaining regulatory accuracy.

Outcome & Impact

The redesigned experience delivered measurable improvements:

✅ Turnaround time reduced from days to minutes

✅ Improved accuracy through automation and structured workflows

✅ Increased operational efficiency, enabling teams to handle more verifications

✅ Greater transparency across stakeholders via dashboards

Discovery & Strategy | UI & Visual Design | UX Case Studies

BCX Self-Service Network Portal

Streamlining Complex Network Operations Through UX and Automation

Overview

BCX’s self-service platform enables internal teams to manage complex data network operations more efficiently through a unified digital interface.

My Role: Senior UX/UI Designer
Duration: 6 months
Team: 8 (Dev, QA, SM, PO, BA and UX)

Impact:

Reduced user errors across complex network tasks
Accelerated task completion through streamlined workflows
Improved productivity and satisfaction across internal teams

Client

BCX
Project: Self-service Portal

Tools

The Challenge

Managing data network services involved complex, multi-step workflows across fragmented systems. Internal teams relied on manual processes and technical interfaces that were difficult to navigate and prone to error. This resulted in:

High cognitive load due to complex configurations
Frequent user errors in task execution
Slow task completion for routine operations
Heavy reliance on experienced users, limiting scalability

The challenge was to simplify these workflows without losing the underlying technical accuracy required for network operations.

My Approach

I led a UX-driven approach focused on simplifying complexity while preserving system integrity.

1. Stakeholder Collaboration

Worked closely with technical teams and business stakeholders to:

Understand system constraints and requirements
Identify high-friction workflows
Align on key user needs and operational goals

2. Workflow Analysis

Mapped existing processes to:

Identify unnecessary steps and redundancies
Highlight error-prone interactions
Define opportunities for simplification and automation

3. Iterative Design & Validation

Developed and tested prototypes to:

Ensure technical feasibility with development teams
Validate usability improvements with users
Refine task flows for clarity and efficiency

Key UX Decisions

The effectiveness of the platform came from simplifying complexity through targeted design decisions:

Guided Task Flows
Transformed complex configurations into step-by-step workflows, reducing user errors and improving confidence
Progressive Disclosure
Presented only relevant information at each step, lowering cognitive load and preventing overwhelm
Automation of Repetitive Tasks
Reduced manual input and streamlined recurring processes, improving speed and efficiency
Consistent Interaction Patterns
Standardised UI components and behaviours to create a predictable and intuitive experience

To accelerate prototyping and approval cycles, we used Figma to generate early UI flows and variants, enabling rapid internal alignment between design, development, and stakeholders.

View Prototype

The Solution

I designed a self-service platform that enables internal teams to manage network operations through a streamlined, user-friendly interface.

Key features include:

Step-by-step guided workflows for complex tasks
Automated processes to reduce manual effort
Clear system feedback and validation to prevent errors
A consistent, intuitive UI across all interactions

The platform allows users to complete tasks faster and with greater accuracy, regardless of their level of technical expertise.

Outcome & Impact

The redesigned platform delivered measurable improvements in efficiency and usability:

✅ Faster task completion across key workflows

✅ Reduced user errors through guided interactions and automation

✅ Improved productivity for internal teams

✅ Higher user satisfaction due to a more intuitive experience

Discovery & Strategy | UI & Visual Design | UX Case Studies

LHS Occupational Health Portal

Simplifying Complex Clinical Workflows Through Intuitive UX

Overview

Vigor is a web-based platform designed to digitise and streamline occupational health processes for clinic staff, replacing fragmented and manual workflows with a unified system.

My Role: Senior UX/UI Designer
Duration: 15 months (MVP +Phase 2)
Team: 12 (Dev, QA, SM, PM, PO, BA and UX)

Impact:

Decreased user frustration through a more intuitive system
Reduced complexity in day-to-day clinical workflows
Improved efficiency in patient and data management

Client

Life Health Solutions (LHS)
Project: Vigor

Tools

The Challenge

The existing occupational health system relied on manual processes and disconnected tools, making it difficult for clinic staff to efficiently manage patient data and workflows.

This led to:

Fragmented workflows across multiple systems
High cognitive load when managing patient information
Inefficient data entry and retrieval processes
Increased user frustration and slower task completion

Healthcare professionals needed a system that simplified these processes without compromising accuracy or compliance.

My Approach

I led a user-centered design process focused on simplifying workflows and improving usability within a complex clinical environment.

1. Stakeholder & User Engagement

Collaborated with clinic staff and stakeholders to:

Understand daily workflows and pain points
Identify inefficiencies in patient management
Define key requirements for a unified system

2. Workflow Analysis

Mapped existing processes to:

Identify bottlenecks and redundant steps
Highlight areas of confusion and error
Uncover opportunities for simplification and digitisation

3. Iterative Design & Testing

Developed and refined prototypes to:

Ensure alignment with real-world clinical needs

Validate usability improvements with users

Simplify task flows and interactions

Key UX Decisions

The success of the platform came from simplifying complexity through intentional design decisions:

Unified Patient Management Interface
Centralised patient data into a single view, reducing the need to switch between systems
Simplified Data Capture Flows
Broke down complex forms into structured, step-by-step inputs to reduce errors and cognitive load
Clear Information Hierarchy
Prioritised critical patient information, enabling faster decision-making
Consistent Interaction Patterns
Standardised UI components to create a predictable and easy-to-learn experience

The Solution

I designed a web portal that consolidates occupational health workflows into a streamlined, intuitive system.

Key features include:

Centralised patient records and management
Structured workflows for clinical processes
Simplified data entry and retrieval
A consistent, user-friendly interface across the platform

The solution enables healthcare professionals to manage tasks more efficiently while reducing friction in their daily workflows.

The Outcome

The redesigned platform delivered meaningful improvements in usability and efficiency:

✅ Faster task completion for routine clinical processes

✅ Reduced cognitive load through simplified workflows

✅ Improved user satisfaction among clinic staff

✅ More efficient operations through digitised processes

Discovery & Strategy | Generative AI | UI & Visual Design

LHS Wellness Portal & App

Driving Engagement Through Personalised Health Experiences

Overview

LHS is a digital wellness platform designed to help employees better understand and manage their health through personalised insights and content.

My Role: Senior UX/UI Designer
Duration: 8 months
Team: 7 (Dev, QA, SM, PM, PO, BA and UX)

Impact:

Encouraged ongoing interaction with wellness content
Increased user engagement through personalised experiences
Improved accessibility of health insights in a unified platform

Client

Life Health Solutions (LHS)
Project: Wellness app

Tools

The Challenge

Employees had access to wellness resources and health data, but the experience was fragmented and lacked personal relevance. As a result, engagement with the platform was low.

This led to:

Disconnected health data across multiple sources
Low user engagement with wellness content
Limited personal relevance, reducing motivation to return
Difficulty understanding and acting on health insights

The challenge was to create a more engaging and meaningful experience that encourages users to actively participate in their wellbeing.

My Approach

I led a UX approach focused on improving engagement through clarity, personalisation, and ease of use.

1. User & Stakeholder Understanding

Collaborated with stakeholders to:

Identify key engagement challenges
Understand user needs and motivations
Define what “valuable” wellness insights look like for users

2. Experience Mapping

Mapped the user journey to:

Identify drop-off points and low-engagement areas
Understand how users interact with content and data
Highlight opportunities for personalisation

3. Iterative Design & Validation

Designed and tested prototypes to:

Improve content discoverability and relevance
Simplify how users access and interpret health data
Validate engagement-focused design decisions

Key UX Decisions

Engagement improved through a set of intentional design decisions:

Personalised Content Delivery
Surfaced relevant wellness content based on user data, increasing relevance and engagement
Unified Health Dashboard
Centralised health insights into a single, easy-to-understand view
Clear Data Visualisation
Transformed complex health data into digestible, actionable insights
Progressive Engagement Design
Encouraged ongoing interaction through accessible and meaningful content presentation

Prototypes were built and iterated in Figma, with early concepts supported by Figma’s AI Assistant to generate quick UI variants for testing and stakeholder feedback.

View AI Prototype

The Solution

I designed a wellness platform that brings together health data and personalised content into a cohesive, user-friendly experience.

Key features include:

A centralised dashboard for health insights
Personalised content tailored to individual users
Clear, accessible data visualisation
An intuitive interface that encourages ongoing engagement

The platform enables users to better understand their health and take meaningful action toward their wellbeing.

The Outcome

The redesigned platform led to improved engagement and usability:

✅ Increased user engagement with wellness content

✅ Improved understanding of health insights through better visualisation

✅ Higher return usage driven by personalised experiences

✅ Enhanced user satisfaction through a more intuitive interface

Discovery & Strategy | UI & Visual Design | UX Case Studies

Corporate Primary Health Care App

Improving Access to Healthcare Through Intuitive Mobile UX

Overview

The Corporate Primary Health Care App is a mobile solution designed to provide employees with easy access to healthcare services, information, and support in a single, user-friendly platform.

My Role: Lead UX/UI Designer
Duration: 9 months
Team: 12 (Dev, QA, SM, PO, BA and UX)

Impact:

Enhanced user experience through mobile-first design
Improved access to healthcare services for employees
Simplified navigation of complex health information

Client

Life Health Solutions (LHS)
Project: CPHC

Tools

The Challenge

Employees needed quick and reliable access to healthcare services, but existing systems were fragmented and not optimised for mobile use.

This led to:

Difficulty accessing healthcare information on-the-go
Fragmented services and communication channels
Poor mobile usability and navigation
Increased friction in booking or accessing care

The challenge was to design a mobile experience that makes healthcare services easily accessible, intuitive, and efficient for everyday use.

My Approach

OI led a user-centered design approach focused on accessibility, clarity, and ease of use in a mobile context.

1. User & Context Understanding

Worked with stakeholders to:

Identify key user needs and use cases
Understand how employees access healthcare services
Define priorities for mobile interactions

2. Journey Mapping

Mapped the end-to-end experience to:

Identify friction points in accessing services
Highlight gaps in communication and usability
Define opportunities for simplification

3. Mobile-First Design & Iteration

Designed and tested prototypes to:

Ensure a fast, intuitive experience

Optimise navigation for small screens

Simplify key user flows (e.g. booking, accessing info)

Key UX Decisions

The effectiveness of the app came from designing for clarity and accessibility in a mobile environment:

Mobile-First Navigation
Designed simple, thumb-friendly navigation to enable quick access to key features
Centralised Access to Services
Consolidated healthcare services into a single, easy-to-navigate interface
Clear Information Hierarchy
Prioritised essential health information for quick understanding
Streamlined User Flows
Reduced the steps required to complete key actions like booking or accessing care

The Solution

I designed a mobile application that provides employees with a seamless way to access healthcare services and information.

Key features include:

Easy access to healthcare services and support
Simplified navigation tailored for mobile use
Clear presentation of health information
Streamlined flows for key actions

The app enables users to quickly find and access the care they need, improving both convenience and overall experience.

The Outcome

The redesigned experience improved accessibility and usability for employees:

✅ Improved mobile usability across key interactions

✅ Faster access to healthcare services

✅ Increased user satisfaction through simplified navigation

✅ Better engagement with healthcare resources

Discovery & Strategy | UX Case Studies

VOXEL Drone Reality Software

Transforming Complex Drone Data into Actionable Insights

Overview

Voxel is a platform designed to capture, process, and present drone-generated data, enabling users to visualise and interact with real-world environments in a digital format.

My Role: Senior UX/UI Designer
Duration: 5 months
Team: 7 (Dev, QA, SM, PO, BA and UX)

Impact:

Enabled more efficient decision-making through clearer data visualisation
Simplified interaction with complex spatial and visual data
Improved usability for analysing and interpreting drone outputs

Client

Anglo America (LHS)
Project: Voxel

Tools

The Challenge

Drone technology generates large volumes of complex spatial and visual data, but existing tools make it difficult for users to interpret and act on this information effectively.

This led to:

Difficulty understanding and navigating 3D/spatial data
Overwhelming data complexity and poor visual clarity
Inefficient workflows for analysing and extracting insights
Limited accessibility for non-technical users

The challenge was to design an experience that makes highly technical data intuitive, accessible, and actionable.

My Approach

I led a UX approach focused on simplifying complex data interactions and improving visual clarity.

1. User & Context Understanding

Collaborated with stakeholders and users to:

Understand how drone data is captured and used
Identify key pain points in analysis workflows
Define what actionable insights users need

2. Data & Interaction Mapping

Mapped how users interact with spatial data to:

Identify friction in navigation and interpretation
Highlight areas where users struggle to extract value
Define opportunities for clearer visualisation and interaction

3. Iterative Design & Validation

Developed and tested prototypes to:

Ensure the interface supports real-world use cases
Improve the usability of data visualisation
Simplify navigation within complex environments

Key UX Decisions

The platform’s usability improved through a set of focused design decisions:

Simplified 3D Data Interaction
Designed intuitive controls and navigation patterns to make spatial data easier to explore
Clear Data Visualisation
Translated complex datasets into more understandable visual formats, improving insight extraction
Layered Information Architecture
Used progressive disclosure to present data in manageable layers, reducing cognitive overload
Contextual Tools & Feedback
Provided users with relevant tools and system feedback based on their current task

The Solution

I designed a platform that enables users to explore and analyse drone-generated data through an intuitive and visually clear interface.

Key features include:

Interactive visualisation of spatial and environmental data
Simplified navigation within 3D environments
Layered data views for better clarity and control
Context-aware tools to support analysis workflows

The solution empowers users to extract meaningful insights from complex data more efficiently and confidently.

The Outcome

The redesigned platform improved usability and effectiveness:

✅ Easier navigation of complex spatial data

✅ Reduced cognitive load when analysing datasets

✅ Faster insight generation for decision-making

✅ Improved user experience for both technical and non-technical users