LHS Wellness Portal & App
Driving Engagement Through Personalised Health Experiences
Overview
LHS is a digital wellness platform designed to help employees better understand and manage their health through personalised insights and content.
My Role: Senior UX/UI Designer
Duration: 8 months
Team: 7 (Dev, QA, SM, PM, PO, BA and UX)
Impact:
- Encouraged ongoing interaction with wellness content
- Increased user engagement through personalised experiences
- Improved accessibility of health insights in a unified platform
The Challenge
Employees had access to wellness resources and health data, but the experience was fragmented and lacked personal relevance. As a result, engagement with the platform was low.
This led to:
- Disconnected health data across multiple sources
- Low user engagement with wellness content
- Limited personal relevance, reducing motivation to return
- Difficulty understanding and acting on health insights
The challenge was to create a more engaging and meaningful experience that encourages users to actively participate in their wellbeing.
My Approach
I led a UX approach focused on improving engagement through clarity, personalisation, and ease of use.
1. User & Stakeholder Understanding
Collaborated with stakeholders to:
- Identify key engagement challenges
- Understand user needs and motivations
- Define what “valuable” wellness insights look like for users
2. Experience Mapping
Mapped the user journey to:
- Identify drop-off points and low-engagement areas
- Understand how users interact with content and data
- Highlight opportunities for personalisation
3. Iterative Design & Validation
Designed and tested prototypes to:
- Improve content discoverability and relevance
- Simplify how users access and interpret health data
- Validate engagement-focused design decisions
Key UX Decisions
Engagement improved through a set of intentional design decisions:
- Personalised Content Delivery
Surfaced relevant wellness content based on user data, increasing relevance and engagement - Unified Health Dashboard
Centralised health insights into a single, easy-to-understand view - Clear Data Visualisation
Transformed complex health data into digestible, actionable insights - Progressive Engagement Design
Encouraged ongoing interaction through accessible and meaningful content presentation
Prototypes were built and iterated in Figma, with early concepts supported by Figma’s AI Assistant to generate quick UI variants for testing and stakeholder feedback.
The Solution
I designed a wellness platform that brings together health data and personalised content into a cohesive, user-friendly experience.
Key features include:
- A centralised dashboard for health insights
- Personalised content tailored to individual users
- Clear, accessible data visualisation
- An intuitive interface that encourages ongoing engagement
The platform enables users to better understand their health and take meaningful action toward their wellbeing.
The Outcome
The redesigned platform led to improved engagement and usability:
✅ Increased user engagement with wellness content
✅ Improved understanding of health insights through better visualisation
✅ Higher return usage driven by personalised experiences
✅ Enhanced user satisfaction through a more intuitive interface